Frequently Asked Questions

At this time, we only ship within the UK. If you want to make an international order, we can prepare the order for you and you’re welcome to arrange a courier to collect it from our warehouse.

We offer a no-quibble approach to refunding your order should you need to return it for any reason within 30 days of receiving it, provided that it has not been used or damaged, and the items are kept in their original packaging. Please note that the return postage cost is at your expense, except for incorrect, faulty or damaged orders. To initiate a return, please contact our team at support@aromaenergy.co.uk and provide your name and the order number you'd like to return. Once we receive the returned order, our team will issue a refund to the original payment method within 10 working days.

In a nutshell, essential oils are derived from a natural botanical source while fragrance oils are synthetic formulations designed to replicate a certain scent. Some fragrances might contain essential oils however they are typically fully or partially synthetic.

Yes – every oil we stock is produced here in the UK and has been quality tested. They all comply with IFRA standards for cosmetic use and every oil will also have its own CLP SDS and allergen documents. See more on our Regulatory Documents page https://aromaenergy.co.uk/pages/regulatory-documents.

When using essential oils, it's important to take several precautions to ensure your safety and the safety of those around you. Essential oils should never be taken internally, and certain groups of people such as older adults, children under 12, and pregnant or breastfeeding women should be particularly careful. Essential oils can also be harmful to pets, and some oils can cause skin sensitivities or photosensitivity. To minimize these risks, it's important to do a patch test before using any oil and to talk to a doctor before using essential oils if you have any health concerns or take medications.

Essential and fragrance oils in some situations can be very toxic for animals (and humans alike). As our bottles state, the oils should never be taken internally (for both humans and pets) additionally the oils should not be used topically on pets (although they're safe to use on humans at a diluted level). If you want to use the essential oils in an oil burner/diffuser, they are generally safe around pets as long as they have no chronic illnesses or breathing issues. If they have any respiratory conditions, asthma, allergies etc then I would not use them around pets even in small doses. Animals typically have a much more sensitive response to smell and what might be a nice aroma for you might be very intense for your pets. Likewise, It would not be a good idea to use them too close to animals or in a small room with poor ventilation for example where the vapours might build up and smell too strong. Also leaving a burner/diffuser unattended or in reach of a pet is a bad idea.

Our essential and fragrance oils are strong and need to be diluted with a carrier oil before using topically. We recommend doing a patch test before using on a larger skin area as they might cause irritation for some people. For dilution levels, a good place to start is 2 or 3 drops of oil for every 10 ml of carrier oil. We do have readymade roller balls which have been suitably diluted for use on skin. Remember, always avoid contact with your eyes and do not take it internally.

We are proud to say that all of our products are vegan and cruelty-free. We never test on animals and we do not use any animal-derived ingredients in our formulations. We also make sure our suppliers don’t either. We believe that it is important to create products that are both effective and ethical, and we are committed to providing our customers with high-quality options that align with their values. If you have any further questions or would like to learn more about our products, please feel free to reach out. We are always here to help!

To use essential and fragrance oils in a diffuser, first, choose the type of diffuser that suits your needs. Add water to the diffuser according to the manufacturer's instructions, and then add a few drops of your chosen essential or fragrance oil to the water. Turn on the diffuser and let it disperse the oil into the air for the desired amount of time. Be sure to follow the manufacturer's instructions for your specific diffuser to ensure safe and effective use.

To use essential oils for inhalation, you can either inhale directly from the bottle or try steam inhalation. For steam inhalation, add a few drops of your preferred oil to a bowl of hot water, drape a towel over your head and the bowl, and inhale. Be sure to consider any potential risks and take necessary safety precautions, especially if there are pregnant or breastfeeding women, children, or pets in your environment.

To use essential oils for dry evaporation, you'll need a dry material like a cotton ball or piece of fabric, and a few drops of your preferred essential oil. Apply the drops of oil onto the material and then inhale the aroma by holding it close to your nose or placing it in a well-ventilated area to allow the scent to disperse naturally. Dry evaporation is versatile and can be used in various ways, such as placing it in your car's air vents or putting next to your pillow for a peaceful night's sleep.

To use essential oils in the bath or shower, you can add a few drops of diluted essential oil to your bathwater or use pre-formulated essential oil salt baths or bubble baths. In the shower, you can add a few drops of essential oil to the walls (if tiled) and inhale deeply or use a diluted essential oil on a warm washcloth to exfoliate your body. Remember to store your essential oils outside of the bathroom to avoid heat and humidity affecting their quality. Always dilute oils before use on skin to prevent any irritation.

Essential oils have a range of potential health benefits, though more research is needed to fully understand them. Some popular essential oils and their benefits include Lavender, which can calm emotions and physical symptoms, Tea tree oil, which has been shown to be effective in treating skin conditions, Peppermint, which may improve respiratory function and digestion, and Orange and Lemon oil, which may reduce anxiety and stress, boost immunity and circulation, and have antibacterial and antiviral properties for treating skin conditions, though they should be avoided on the skin before sun exposure.

While we don't offer free oil samples, we encourage you to try our small 10ml size bottles of any oil you're interested in. They are priced affordably, and we offer free shipping. Also, we have multi-buy discounts throughout the year meaning the more you order the cheaper they get.

We have a range of similar in style fragrance oils to well-known scents. You can find our list at https://aromaenergy.co.uk/pages/designer-duplicate-fragrance-chart.

Carrier oil, also known as base oil or vegetable oil, is used to dilute essential oils and absolutes before they are applied to the skin in massage and aromatherapy. They are so named because they carry the essential oil onto the skin. Diluting essential oils is a critical safety practice when using essential oils.

You can dilute essential oils using carrier oils, water with a solubilizer, unscented lotions or creams, liquid soap, or aloe vera gel. Essential oils should always be properly diluted before use to avoid irritation or harm, and the recommended dilution rate is typically 1% for adults.

You can dilute fragrance oils using a variety of materials, including carrier oils such as jojoba oil, sweet almond oil, grapeseed oil, perfumer's alcohol, dipropylene glycol (DPG), ethyl alcohol, or fractionated coconut oil. Additionally, you may use water with a solubilizer, unscented lotions or creams, liquid soap, or aloe vera gel as diluting agents, but it's important to test small batches to ensure that the final product retains its desired scent and performance.

We do not offer private labelling services at this time. However, we do offer a wide range of high-quality products that may meet your needs. If you have any other questions or concerns, please do not hesitate to ask. We are always happy to assist you in any way we can.

While we strive to offer the highest quality products to our customers, we currently do not hold an organic certification for our products. However, we source our ingredients from reputable suppliers and conduct rigorous testing to ensure that they meet our high standards. If you have any further questions about our products, please don't hesitate to ask. We are always happy to assist you!

We always recommend following the manufacturer's instructions when using a diffuser, as different devices may have different requirements. Additionally, we recommend using our oils with water, as this can help to disperse the scent more evenly and prevent irritation or other adverse effects. However, we understand that our customers may have different preferences and experiences, and we encourage you to experiment with different ratios and methods to find what works best for you. Ultimately, the most important thing is to use our oils safely and responsibly, and we are always here to provide guidance and answer any questions you may have.

To make a reed diffuser, you can use either essential oils or fragrance oils. Simply gather a glass container, carrier oil, fragrance or essential oil, and reed sticks. Pour the carrier oil into the container, add your chosen oil, insert the reed sticks and let them soak. Flip the sticks and place the diffuser in a well-ventilated area. Flip the sticks every few days to keep the scent fresh.

To make soap with essential oils, you need lye, distilled water, oils or fats, and essential oils. Mix the lye and water, melt the oils, and then combine and stir. Add essential oils, pour into moulds, and let it set for 24 hours. Afterwards, cut the soap into bars and cure for 4-6 weeks before using. For a more detailed guide, we encourage a quick online search.

To make wax melts at home, melt wax in a double boiler or heatproof bowl, add fragrance oil (and dye if desired), pour it into moulds, and allow it to cool and solidify. Once hardened, remove from moulds and store in an airtight container. We encourage doing a quick online search for a more comprehensive guide.

To make a candle with essential oils or fragrance oils, follow these steps: Melt soy wax in a double boiler. Add your preferred essential oil or fragrance oil and stir to combine. Insert a wick into the centre of the container and hold it in place with a wick holder. Pour the melted wax into the container. Let the candle cool and solidify completely before trimming the wick and lighting the candle.

Creating your room spray with essential oils is a fun and easy way to freshen up your space. All you need is distilled water, witch hazel, and your favourite essential oils. Simply mix the ingredients in a glass spray bottle, shake well, and enjoy! Don't forget to get creative and experiment with different scents.

To make your perfume at home, mix 40ml of perfumer's alcohol with 10ml of fragrance or essential oil, stir for 60 seconds and pour the mixture into a 50ml glass bottle with an atomizer spray nozzle. Let it sit for a few hours before use. Ensure that your chosen fragrance or essential oil is safe for use on the skin and follow recommended guidelines for dilution and safety.

The most commonly used alcohol for making perfume with fragrance oils is perfumer's alcohol, which is specifically formulated for blending fragrance oils with alcohol. Other types of alcohol, such as ethanol or denatured alcohol, can also be used but may not produce the same quality of fragrance. Rubbing alcohol and household alcohol should be avoided.

To patch test an essential oil, dilute one drop of the oil with one teaspoon of carrier oil, apply a small amount to a patch of skin, and wait 24-48 hours. Check for any signs of redness, itching, or irritation. If you experience discomfort, stop using the oil and seek medical attention if necessary. Patch testing is important to avoid adverse reactions when using new essential oils.